Lost or Broken Glasses in South Australia
Now that all Aged Care facilities are in lock-down across South Australia, due to the Covid-19 virus, I know it will be very difficult for residents to get their glasses replaced/fixed, if they are lost or broken.
Opti-Call Aged Care Service Pty Ltd (OCACS), are offering the following service to all Aged Care Facilities across South Australia. This will at least give the residents a chance to have a better quality of life in the event of lost or broken glasses during the lock-down.
Where Opti-Call currently service in-house annual Eye Health Clinics:
- If resident has a current eye test, and has previously been supplied glasses by OCACS
- REPLACE – all lost or broken glasses
- REPLACE frame - if frame broken and frame available, insert existing lens into new frame
- If resident has a current eye test, but has not been supplied glasses by OCACS:
- REPLACE – broken glasses if both the lens and the broken frame are available. Facility staff to measure the PD click on the following link - distance between the centre of eyes
- REPLACE – lost glasses. Facility staff to measure the PD click on the following link - distance between the centre of eyes, and identify the type and size of the glasses, e.g. Multifocal, metal or plastic size 53-17,
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- REPLACE broken glasses. Facility staff to measure the PD click on the following link - distance between the centre of eyes
- REPLACE lost glasses - If resident has lost glasses and there is a current eye test available. Facility staff to measure the PD click on the following link - distance between the centre of eyes, and identify the type and size of the glasses, e.g. Multifocal, metal or plastic size 53-17.
- The OCACS service is Free of Charge
- The cost of supplying the glasses to the residents are as follows:
- DVA glasses – F.O.C as Medicare Human Services pay for them
- Single Vision Near glasses - $260 (lens and frame) + $20 postage
- Bifocal glasses - $370 (lens 1.5 and frame) + $20 postage
- Multifocal - $380 (lens 1.5 and frame) + $20 postage
- For transition – an extra $75
- For grind or prism – an extra $50
- For high prescriptions where a thinner 1.6 or 1.67 lens are required – a quote is given
Seven days a week 0800 - 1800
Communication / Process to Interact with OCACS- Facility call OCACS Lesley on 0419 807 851, or email to info@opticall.com.au, and identify the residents name, type of lens, and whether the glasses are lost or broken
- On request from OCACS, facility post any broken glasses to:
- Opti-Call Aged Care Services Pty Ltd, PO Box 32, Morphett Vale, SA 5162
- Facility identify NOK contact details – mobile and email address to enable OCACS to gain approval for glasses
- Once the glasses are paid for and the glasses have been made, OCACS will post those new glasses to the facility/resident
- OCACS will email the facility when the glasses have been posted in an overnight bag
- The facility will then email OCACS to advise when the glasses have arrived, and if the glasses are fitting ok
- If there is an issue with the glasses not fitting, OCACS can visit facility reception and adjust at reception, once adjusted the nurses take the glasses back to the resident.